Frequently Asked Questions

Everything you need to know about your Hiya Health shopping experience.

How long does shipping take and how can I track my order?

Standard shipping typically takes 3-5 business days within the continental US. Once your order ships, you will receive an email confirmation with a tracking link to monitor your package's progress in real-time.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.

How do I ensure I'm ordering the right size?

Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements to your favorite well-fitting garments to ensure the perfect fit.

Are your clothing materials sustainably sourced?

At Hiya Health, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or Tencel to ensure high quality with a lower environmental impact.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated automatically at checkout.